WORDPRESS HELP DESK

Any business that deals with a large number of queries would do well to have some sort of a Customer Service solution. Larger multinational corporations (like Amazon for instance) often use the services of an outsourced call centre. Given that these call centres are funded and equipped by single or multiple clients, they can often afford some of the large scale customer service solutions available in the market. These solutions often cost more than a few hundred thousand dollars. This is obviously out of the reach of a smaller trader or a DIY Internet Marketer. Such people typically look for simple yet effectively solutions that they can implement with east and at a reasonable cost. The dynamics of the marketplace however don’t allow most software companies to concentrate on this space. This is a huge loophole that needs to be addressed.

This is where an innovative product called the WordPress Help Desk has appeared on the horizon to help out start-up business and internet marketing agencies which are looking for a cost-effective yet full service solution on par with some of the largest and the best available. The best part is that it doesn’t cost the earth!

Why would you need a help desk?

If you have to ask, you probably don’t! However, if you happen to be among the thousands of businesses that use WordPress as a website of sorts, then this will make absolute sense to you. While wordPress offers a number of widgets that you can include on your blog, there really is no application that serves as a helpdesk. Frankly, unless users are using WordPress as a Customer Service Response Platform, it might not even cross their minds to have something like this installed. But now you know! Any business that has some form of shape of customer service can actually make use of this platform to achieve efficiencies. It comes for a fraction of the price charged by large software makers and offers almost similar functionality. And since it works on the WordPress Platform, it integrates seamlessly and well. Typically, any business that has a lot of queries from customers or subscribers could very well use this platform plug-in. That includes blog writers, e-marketing service providers, freelance/outsourced service providers, software sellers... you get the idea!

What features are included?

The WordPress Help Desk is a plug-in. As such, it is built entirely on the functionalities pre-defined in the WordPress Platform. Think of it as a CRM solution that you can attach to your existing WordPress site and begin offering additional features. Some of the key features of the WordPress Help Desk include:

Streamlining: Now you no longer need to manually track all the queries you get, action taken (or not taken), pending issues, resolutions and closure. The WordPress Help Desk is built precisely to help you service such requirements. Just install the plug-in and you can readily access all such information on a single, comprehensive dashboard.

No Limits: For accounts, categories and even canned response. This will allow you to better define the work roles for various individuals who are working on the platform and you don’t need to be hampered by limitations on the number of users and/or roles.

Search: Advanced keyword search and ticketing identifier filtering options. So that you can quickly identify the location of the information you seek, call it up on the screen and get the relevant person to act on it.

Customizability: Choose how many alerts, to whom and how frequently they are sent out. Choose what information is visible to various accounts and how it is displayed on the interface. The possibilities for customization are nearly endless. You can also totally change the way email notifications are sent out by including your organizational branding and content.

Can you check it out before actually buying?

Why not? As any good software should, the WordPress Help Desk is available as a demo version. You can log on either as an administrator, a member of the staff or even as a customer to see for yourself how the plug-in works and how you can derive benefits from it. Very few providers offer this sort of ability up front. So ensure that you take the opportunity and make the most of it. You can gain access to the Demo by browsing through the mainsite : http://www.wordpresshelpdesk.net

How much does the product cost?

As part of an introductory promotional offer, a single domain license is being offered at the unbeatable price of just $49. You can go here to book it right away. http://www.wordpresshelpdesk.net/buy-now/. If you are satisfied with the product and want to use it for multiple domains, you could get in touch with the creators to discuss further pricing options based on your specific requirements. Given that this is truly a web 2.0 product, scalability will not prove to be a hassle.

If I choose to buy the product, how do I go about installing it?

Not to worry. As part of the package, there are full installation instructions. Not only are the actual installation details present, but there are also detailed reports on the requirements you need to have in place for the installation to work perfectly. If you are still facing problems, qualified experts can, for a small fee, help you out with the installation. The aim is to provide you will all relevant details to ensure that everything works as it is supposed to. You can also check out the FAQ section at http://www.wordpresshelpdesk.net/faq/ to learn more about the options available to you.

Dynamite they say, comes in small packages. The WordPress Help Desk is something similar. Have found a nice that was not addressed they went ahead and developed a product to suit the needs of several individuals. The comprehensiveness of its features, affordability and relevance to the current market needs is fantastic. All that remains is for interested people like you to go ahead and try it out. You’ll soon discover the benefits for yourself.